Everything DIGISOVIA sells is digital. Nothing ships, nothing is posted, and there is no delivery address to get wrong. Here is exactly what happens after you pay.
What happens after payment
- You pay. Card details go from your browser to Stripe directly. We receive the result, never the card number.
- Your order is confirmed. You get an email with the order number and everything you bought.
- Your product is issued. Delivery is to the email address you entered at checkout — so check it before you pay.
- Activation instructions arrive with it. Every product page lists its activation steps, and the same steps are repeated in the delivery email.
Where to find your order
Sign in and open My Account → Orders. Everything issued to you stays on the order record permanently, so a deleted email is never a lost purchase. If the email has not arrived, check the spam folder of the address you used at checkout before writing to us — that is where it is most of the time.
Before you buy
Two things are worth checking on the product page, because they are the two that cause almost every support ticket:
- Platform. Where the product is redeemed. A key issued for one platform will not work on another.
- Region. Some licences are issued for a specific region and will refuse to activate elsewhere. Where a supplier has not confirmed the region, the product page says so plainly rather than implying it works everywhere.
Both are shown as labels on every product page, above the price.
If something goes wrong
Digital delivery begins as soon as payment is confirmed, and a licence key that has been sent cannot be taken back — which is why you confirm you understand that at checkout. That does not leave you without recourse: if a product does not activate and we cannot make it activate, you get a working replacement or your money back. The Refund Policy sets out the detail, and Support covers the common activation problems and their fixes.