Short answers to the questions we are asked most. The Support and Delivery pages go into more detail.
What is a digital key?
A licence key, activation code or gift-card code — a string of characters you enter on the publisher’s or platform’s website or app (Steam, Microsoft, PlayStation, Google Play…) to unlock the product. Nothing is shipped and nothing is downloaded from us: the platform provides the download.
How will I receive my product?
By email, to the address you enter at checkout, as soon as your payment is confirmed. The same code is stored in My Account → My keys.
Where can I find my key?
In the “Digital delivery” email, and permanently under My Account → Orders and My keys. If the email is not there, check the spam folder of the address used at checkout.
How fast is delivery?
Usually within a few minutes of payment — our suppliers issue codes automatically. In rare cases a supplier delay can take up to an hour; if nothing has arrived after 24 hours, we refund in full (see the Refund Policy).
How do I activate my product?
Every product page has a “Redeeming your key” section with the exact steps for that product, and the same steps are repeated in the delivery email.
Is the product region locked?
Some are. The region is shown as a label above the price on every product page (“Worldwide”, “US / North America”…) and repeated in the “Before you buy” box. A region-locked code only works on an account registered in that region.
Which platform is supported?
The platform is shown above the price and in the product title — Steam for game keys, Windows or Mac for software, the store concerned for gift cards. A key issued for one platform cannot be used on another.
What happens if I enter the wrong region?
The platform will refuse the code. Contact us before trying anything else: while the code is unredeemed we can often withdraw it and refund or replace it; once redeemed, a region-locked code cannot be exchanged — which is why we ask you to check your account region before ordering.
What happens if my key doesn’t work?
Send the order number and a screenshot of the error to contact@digisovia.com. We check the code with our supplier within 2 working days and give you a working replacement or a full refund.
Can I get a refund?
Yes, in the cases set out in our Refund Policy: an invalid or non-activatable code, a duplicate purchase, a product not delivered or unavailable after payment, and — within 14 days — a change of mind when our supplier can confirm the code is still unredeemed. A code that has been redeemed cannot be returned.
Is payment secure?
Card payments are handled by Stripe over an encrypted connection; your card number never reaches our servers. Payments appear on your statement as DIGISOVIA.
How do I contact support?
By email at contact@digisovia.com, monitored 08:00–22:00 UTC seven days a week. Include your order number. Our company telephone number is published on the Contact page for identification; support is handled in writing so that we can trace codes and orders.