This Refund Policy explains how refunds are handled for digital products purchased from DIGISOVIA.
Nature of digital products
All products sold on DIGISOVIA are digital. Once a product key, download link or license has been delivered, it cannot be physically returned. Because of this, we review every refund request on a case-by-case basis.
When refunds are possible
We may approve a refund when a product is confirmed to be non-functional, when a duplicate purchase was made, or when required by applicable consumer protection law. Marketing references to satisfaction should not be interpreted as an unconditional money-back guarantee.
Non-working product procedure
If a product does not work as described, contact our support team at contact@digisovia.com with your order details and a description of the issue. We will investigate and, if we cannot resolve the problem, may issue a refund to the original payment method within a reasonable timeframe.
Duplicate purchase procedure
If you accidentally purchase the same product twice, please contact us with both order numbers. After verification, we will cancel or refund the duplicate order to the original payment method.
Activation issues
Activation problems are often related to system compatibility, installation steps or user account settings. We encourage customers to follow the provided instructions and contact support for troubleshooting before requesting a refund.
Customer responsibility
Customers are responsible for checking product descriptions, system requirements and compatibility before purchase. Refunds are generally not provided for change of mind or incorrect ordering caused by failure to read the product details.
Support process
To request a refund, email contact@digisovia.com with your order number, the product name and a clear explanation. We aim to respond promptly and will inform you of the outcome once the review is complete.