Everything sold on DIGISOVIA is digital: a licence key, an activation code or a gift-card code delivered by email and stored in your account. A code that has been revealed to you cannot be taken back, so the rules below say exactly when a refund is possible, what we need from you and how long it takes. They form part of our Terms & Conditions.
In one table
- 1. Change of mind — the code is sent to you immediately after payment, so it cannot simply be taken back. Ask within 14 days of purchase: where our supplier can confirm that the code is still unredeemed and can be withdrawn, we refund in full; otherwise a change-of-mind refund is not possible. Do not redeem the code while you wait for our answer.
- 2. Code invalid (the platform reports it as unknown or malformed): send the order number and a screenshot of the error within 14 days. We check it with our supplier within 2 working days and issue a working replacement or a full refund — your choice.
- 3. Code cannot be activated (reported as already used, or refused although you followed the steps): same procedure as 2. If the supplier confirms the code was unused when issued and cannot be activated, you get a replacement or a full refund. If the platform’s record shows the code was redeemed after delivery to you, we will share that record with you; no refund is due in that case.
- 4. Wrong region chosen — region-locked codes are marked on the product page above the price and in the “Before you buy” box. A code bought for a region other than your account’s cannot be exchanged once redeemed, and rule 1 applies to an unredeemed one. Contact us anyway: where we can, we will help you find the right product.
- 5. Wrong product ordered (edition, platform, duration): rule 1 applies while the code is unredeemed; once redeemed no refund is due, but tell us — a replacement at cost is often possible.
- 6. Duplicate purchase — the same product bought twice by mistake: the duplicate is refunded in full within 5 working days of your message, provided its code has not been redeemed — do not use the second code.
- 7. Product not delivered — delivery normally takes minutes; if no code is in My Account and no email has arrived after 24 hours, tell us and we refund in full, or deliver if the delay was on our side and you prefer to wait.
- 8. Product unavailable after payment — if our supplier cannot issue the code after you paid, we refund in full within 2 working days without you having to ask.
- 9. Payment you do not recognise — payments appear as DIGISOVIA. Write to us with the amount, the date and the last four digits of the card before contacting your bank: if the code has not been redeemed we refund immediately, and we cooperate with any fraud investigation.
- 10. Before a chargeback — please contact us first. A dispute freezes the order for several weeks and stops us from replacing or refunding anything; an email is resolved in days. Where a code was delivered and redeemed, we will provide the payment processor with the delivery record.
How to ask
Email contact@digisovia.com with your order number, the product name and, for an activation problem, a screenshot or the exact error message. We answer every request within 2 working days and tell you the outcome and the timeline.
How refunds are paid
Always to the original payment method, never in store credit unless you ask for it. Once we issue a refund, Stripe returns the money to your card in 5 to 10 business days depending on your bank.
What does not qualify
A code that has been redeemed on the platform; a product whose system requirements, region or platform were stated on the product page and were not met; a change-of-mind request made more than 14 days after purchase; misuse or resale of a code. Nothing here limits the rights you have as a consumer under the law of your country of residence.
Last updated: 15 September 2026.